Reference

Open With Clear Account Terms

arjunasakti Terms & Conditions set out how you open an account, complete phone verification, use the mobile browser lobby and request wallet transactions through DANA, OVO, GoPay or…

Account accessWallet conditionsPolicy changesSupport route
arjunasakti Open With Clear Account Terms
HELP ROUTES

Reach Support When Terms Need Clarification

A clear contact path matters when a Terms & Conditions clause affects your account or wallet status. Start from the account help route beside the cashier path and include your account identifier, transaction reference and the exact section you are asking about. We use those details to separate a policy question from a pending DANA, OVO, GoPay or QRIS status check. If you are in Makassar, the same written route applies, provided access is available where local law permits.

Team online

Account help

Use the signed-in account help route for questions about phone verification, duplicate accounts, access restrictions or a wording change in the Terms & Conditions. Include the relevant clause and your registered contact detail so we can locate the correct account record without asking you to repeat the full history.

Wallet status

For a DANA, OVO, GoPay or QRIS receipt, send the payment reference through the cashier-linked support path. We can check whether the transaction is awaiting matching, needs an additional account step or has been recorded under the Terms & Conditions for your wallet method.

Policy questions

When a rule is unclear, quote the sentence and explain what action you plan to take. Our support route can point you to the applicable account, payment or access clause. Do not send a wallet PIN, password or full card credentials when asking about these Terms & Conditions.

DATA PRACTICE

Protect Your Account And Records

Our Terms & Conditions work alongside practical controls for account records, cookies, payment matching and access security.

Account data

We use the account details you submit to create access, complete phone verification, match wallet instructions and respond to policy questions. Keeping your contact detail current helps us connect a DANA, OVO, GoPay or QRIS reference with the correct Terms & Conditions record.

Cookies

Cookies and similar browser storage can support login continuity, cashier navigation and security checks. If you clear them, the mobile browser may ask you to sign in or verify your phone again. The Terms & Conditions still apply after those browser settings change.

Session security

You are responsible for keeping your password, phone and signed-in device private. Sign out on a shared device and contact account help if access looks unusual. We may pause an account step while checking identity under these Terms & Conditions.

Record retention

We retain account, support and transaction records for the period needed to operate the service, resolve disputes, meet applicable obligations and apply these Terms & Conditions. A receipt or verification record may therefore remain after a wallet action is complete.

Change requests

You may ask us to correct an inaccurate account detail through the account help route. State what is wrong, provide the registered contact detail and identify the relevant record. We may need phone verification before changing information linked to wallet or access history.

Contact ownership

Policy questions should come from the account holder through the signed-in support path whenever possible. We do not disclose account or payment records to an unrelated contact. This protects your Terms & Conditions history while allowing us to investigate a genuine request.

Find Terms & Conditions Answers

The questions below focus on the clauses that usually matter before account access: identity, payments, records, browser sessions, policy changes and local eligibility. We keep each answer tied to an action you can take through the account or cashier route, so you can decide whether the Terms & Conditions fit your intended use.

You can read the full Terms & Conditions on this page before opening an account. Check the policy date and revisit the page after a sign-in notice or wording update. If a clause about DANA, QRIS, account access or identity is unclear, use the account help route.

Yes, phone verification is an account step before access is completed. Use a contact detail you control and keep it current. We may request verification again after a browser session change, an account correction or a payment reference that needs matching.

The Terms & Conditions cover DANA, OVO, GoPay and QRIS instructions shown at the cashier, along with bank transfer and virtual account steps. Use payment credentials that belong to you, follow the displayed reference format and keep the receipt until the wallet status is confirmed.

A restriction can pause login, wallet matching or a requested account change while we check identity, security or an applicable clause. Contact account help with your identifier and the displayed message. Access depends on local law, and we explain the available next step where local law permits.

They describe how account, phone verification, support and transaction records are used to operate access, match payments and answer requests. Browser cookies may support session continuity. You can ask for a correction through account help, although some records may remain for operational or legal needs.

Yes. Send the requested correction through the signed-in account help route and identify the affected detail. We may ask you to complete phone verification before changing information connected to wallet history, support records or the Terms & Conditions accepted on your account.

A revised Terms & Conditions page applies from the update date shown with the new wording, unless a different start point is stated. We may signpost a material change through the account route. Reading the page before continued access helps you see what has changed.